General Return Window & Condition
Time Limit: 7 days from the date of purchase/delivery, for eligible returns.
Condition: All returns must be in the original, unopened, and factory-sealed condition (if applicable) and in a resalable condition.
Only applies to non card related purchases and accepting returns is full in the descretion of the company in line with its policies.
Sealed Product Policy (Booster Packs, Boxes, Kits)
Returnable: Sealed products are generally returnable only if they remain factory-sealed, unopened, and undamaged.
Non-Returnable: Once a sealed product is opened, the sale is considered final. This prevents “buyer’s remorse” or returning a product after getting poor “pulls.”
Damaged in Transit: If a sealed product arrives damaged, the customer must contact the shop within 48 hours of delivery and provide photos of the damage for a replacement or refund.
Single Cards & Graded Cards Policy
Due to market fluctuation and the difficulty of verifying condition post-sale, the sales made are final with few exceptions.
All Sales Final (General Rule): The sale of single cards and graded cards is typically final and non-returnable.
Exceptions (Must be Documented): Returns are usually only accepted if:
- The card was damaged in transit.
- The card received does not match the condition/grade advertised in the listing (e.g., received a heavily played card when a Near Mint card was ordered).
- The wrong card was shipped entirely.
Return Condition for Singles: The card must be returned in the exact protective sleeve/case and in the same condition it was received. Tampering with graded card cases will void the return.
Accessories & Supplies Policy
Returnable: Products like sleeves, binders, deck boxes, and playmats are usually returnable within the general time limit if they are unused, in their original packaging, and sealed (if applicable).
Non-Returnable Items (Always Final Sale)
Clearly list items that are always final sale:
- Opened trading card products (packs, boxes, etc.).
- Digital codes or products.
- Gift cards.
- Pre-order deposits (cancellation may result in a fee or loss of deposit).
- Any item marked as “Final Sale” or “Clearance.”
Return Procedure and Fees
Proof of Purchase: A receipt or order number is required for all returns/exchanges.
Shipping Costs: The customer is generally responsible for return shipping costs for unwanted items. The shop covers shipping for returns due to its own error (damaged, incorrect item).
Refund Method: Refunds are issued to the original form of payment and can take 5-10 business days to process after the item is received and inspected.
Restocking Fee: A restocking fee (e.g., 5-10%) may be applied to cover payment processing fees and administrative costs, especially for order cancellations or returns not due to a shop error.
